Read our practice policies on these pages.
Practice policies
Privacy
Privacy Notice 16.01.2026 Why we are providing this privacy notice We are required to provide you with this Privacy Notice by Law. It explains how we use the personal and...
Accessibility
Accessibility statement for Uni-City Medical Centre This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
DNA (did not attend) policy
What a DNA is A DNA appointment is when a patient does not turn up for appointments, and does not contact the surgery to cancel or change the appointment. This...
Late patients policy
Patients are expected to arrive in good time for their appointments. If patients arrive more than 5 minutes late, they have missed their appointment and will need to rebook. This...
Complaints policy
Complaints Procedure: This document sets out the Uni-City Medical Centre policy on dealing with complaints. We aim to ensure we follow best practice in the handling and management of complaints...
Patients’ Charter
ALL MEMBERS OF THE SURGERY PRIMARY CARE TEAM ARE DEDICATED TO A QUALITY POLICY TO ACHIEVE HEALTH SERVICES WHICH MEET THE PATIENT’S REQUIREMENTS. Practice Leaflet All new patients will receive...
Date published: 7th February, 2024
Date last updated: 17th April 2026
