What are the opening times for Anima?
We have Anima open from 8am to 6:30pm every weekday.
Capacity
On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, you may see an alert on Anima to state that we have no further on the day capacity. In these situations you will still be able to submit a request for a routine appointment. If you have an emergency in these situations, please call the reception team who will be happy to help.
How soon will I hear back?
We aim to respond to all queries the same day.
Some more routine queries may take us a few days to get back to you.
What happens if I can’t access the internet or don’t feel confident using it?
Our reception team are always happy to help.
They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment.
Why have we changed to Anima?
GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.
Can I use Anima to request a repeat prescription?
Currently, the process of requesting medication through Anima is not the easiest way. We would recommend you use the NHS app to request your repeat prescriptions.
You can also email us prescription requests: [email protected]or come into the surgery to request via the reception team.
Is Anima an App?
No, Anima is not an app currently. It can only be accessed through the website. The Anima team are working on full integration with the NHS app and we will update you when this has happened. You may get some messages from the team via Anima come through on your NHS app as the first step in this integration.
Can I contact Anima directly?
Yes! We would encourage you to email Anima’s support team on [email protected] if you have trouble using the website.
