Practice policies

Read our practice policies on these pages.


Accessibility statement for Uni-City Medical Centre This accessibility statement applies to this website. This website is built on the default template provided by The practice can edit the website ... [continue] Accessibility

Complaints policy

Complaints Procedure: This document sets out the Uni-City Medical Centre policy on dealing with complaints. We aim to ensure we follow best practice in the handling and management of complaints ... [continue] Complaints policy

DNA (did not attend) policy

What a DNA is A DNA appointment is when a patient does not turn up for appointments, and does not contact the surgery to cancel or change the appointment. This ... [continue] DNA (did not attend) policy

Late patients policy

Patients are expected to arrive in good time for their appointments. If patients arrive more than 5 minutes late, they have missed their appointment and will need to rebook. This ... [continue] Late patients policy

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality


As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential data (PCD) ... [continue] Privacy

Violent or abusive behaviour

Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may ... [continue] Violent or abusive behaviour

Date published: 5th July, 2023
Date last updated: 29th August, 2023