Due to the new NHS guidelines our appointment system is changing, please see below
Before you make an appointment with your GP surgery, think about what other services might be able to help.
- Go to a pharmacy for advice and treatment for common illnesses, aches and pains that do not need a prescription. Read about how pharmacies can help.
- Call NHS 111 if you have an urgent medical problem, but you’re not sure what to do.
- Visit 111 online for urgent medical advice for people aged 5 and over only.
- Visit a sexual health clinic for testing for sexually transmitted infections and contraception advice.
- Visit an Urgent Treatment Centres (UTCs) – Health & Care Portsmouth if you have injured yourself within 72 hours, or need advice for a minor illness.
You do not have to make an appointment or register for these services.
Urgent appointments
- phone us on 02392 736006, Monday to Friday, when we are open
- visit the Medical Centre and speak with one of the Receptionists, Monday to Friday, when we are open
To ask for Fit notes, Doctors letters and more medication please fill in an online form:
If you are unable to submit your request online, then please call us on 02392 736006 and speak to a Care Navigator.
Routine appointments
To ask for a routine appointment (Monday to Friday),
SystmConnect is available for routine and admin requests from 8am to6:30 pm, Monday to Friday when we are open
- phone us on 02392 736006, Monday to Friday, when we are open
- visit the Medical Centre and speak with a receptionist, Monday to Friday, when we are open
You will need to give our Care Navigators with as much information as possible.
We will use the information to select the most suitable clinician or service to help you.
We call this Care Navigation.
Read more about managing your health online.
Your appointment
We may offer you a consultation:
- by phone
- face to face at the surgery.
Appointments by phone, or video call can be more flexible, this may mean the clinician may be able to see you sooner.
The clinician may also be able to assess your condition without speaking to you. In these circumstances they will text or email you.
To cancel your appointment:
- Use your NHS account (on the NHS website or in the NHS app).
- visit the Medical Centre and speak with a receptionist, Monday to Friday, when we are open
- reply CANCEL to your appointment reminder text message
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific clinician you would prefer to respond.
- If you would prefer to consult with the clinician by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 02392 736006.