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Friends and Family Test Results December 2024

Friends and family results- December 2024

In December we collected 15 responses from our Friends and Family test. In response to the question ‘Overall, how was your experience of the service?’ 73% of patients found the overall experience of our service to be Very Good – 11 responses 7% of patients responded Good – 1 response 0% of patients found the…

Did Not Attend Data- December 2024

DNA poster for December

In December 90.5% of patients attended their pre-booked appointments with Uni-City Medical Centre. This is an improvement from November, so a big thank you to all of those patients who cancelled their appointments if they couldn’t attend. However, 9.5% of patients still failed to attend their pre-booked appointments with clinicians at Uni-City Medical Centre. This…

Friends and Family Test Results November 2024

In November we collected 25 responses from our Friends and Family test. In response to the question ‘Overall, how was your experience of the service?’ 88% of patients found the overall experience of our service to be Very Good – 22 responses 0% of patients responded Good 4% of patients found the overall experience of…

Did Not Attend Data- November 2024

DNA poster November

In November, 89.4% of patients attended their pre-booked appointments with Uni-City Medical Centre. However, 10.6% of patients still failed to attend their pre-booked appointments with clinicians at Uni-City Medical Centre. This is equivalent to 300 appointments; 86 hours of clinician’s time that could have been offered to someone else who needed an appointment. If you…